Privacy Policy for Solveit

This Privacy Policy outlines the privacy practices of Solveit, applicable to the https://www.solveit.life/   website, any other websites or mobile applications we own or control that link to this Privacy Policy (collectively, the "Sites"), and our retail stores and related services (together with the Sites, the "Service"). It also describes the rights and choices available to individuals regarding their information.

Personal Information We Collect

Information You Provide to Us

To initiate a return or report an issue:
  1. Contact Information: Details such as your name, email address, mailing address, phone number, job title, and company name.
  2. Registration Details: Information you provide when creating an account or signing up for events, such as your birth month and the event name.
  3. Gift Information: Details about recipients of items you purchase, such as their name, delivery address, and phone number (with their permission).
  4. Profile Data: Your username, password, interests, and preferences.
  5. Communications: Any information you share when contacting us with questions, feedback, or survey responses.
  6. Marketing Preferences: Email addresses and other contact details you provide for receiving marketing communications, updates, and promotions.
  7. Order Information: Details about your order history, billing and delivery addresses, and any information needed to process your orders.
Additionally:
  1. SMS Marketing: We may use your information for SMS notifications regarding order updates (e.g., abandoned cart reminders) and promotional offers. Cookies help track items in your cart to send relevant SMS reminders.

Information from Other Sources

We may also collect information from:
  1. Business Partners: Including advertising and joint marketing partners.
  2. Data Providers: Such as information services and data licensors.
  3. Public Sources: Including blogs, forums, or social media platforms.
  4. Third-Party Platforms: If you log in to the Sites via platforms like Google or Facebook, we may collect certain information from these platforms. See "Your Choices" for privacy options.

Automatic Collection

We and our service providers may automatically collect certain information about your device and activity on our Sites, such as:
  1. Device Information: Details about your device (e.g., operating system, browser type, IP address, screen resolution).
  2. Activity Data: Pages viewed, time spent on each page, navigation paths, and other activity details.
  3. Cookies and Similar Technologies: Used to collect data automatically (see our Cookie Policy for details).

Referrals

Users may refer friends or other contacts to us. Please only submit referrals if you have the contact’s permission.

How We Use Your Personal Information

Service Delivery

We may use your personal information to:
  • Operate and improve the Service, including facilitating purchases;
  • Create and manage your account;
  • Communicate about the Service, including updates, security alerts, and support messages;
  • Provide customer support;
  • Enable secure login via third-party platforms (e.g., Google, Facebook);
  • Implement security features, such as sending security codes via email or SMS.

Direct Marketing

If you are an existing customer, we may use your information to send marketing communications about Solveit products or services, unless you opt out. This may include personalized offers based on your interactions with Solveit. You can manage your preferences as outlined in "Your Choices."

Research and Development

We use information for research and development purposes, including to improve our services and operations.

Creation of Anonymous Data

We may create anonymous data from personal information by excluding identifying details, and use this data for legitimate business purposes, including Service improvement.

Interest-Based Advertising

We may work with third-party advertisers to display ads on our Service and other sites. These partners may use cookies to collect information about your activities across sites and deliver ads based on your interests.

Compliance and Safety

We may use personal information to comply with applicable laws, regulations, and legal processes, prevent fraud, ensure safety, enforce our terms, and protect against unauthorized activities.

With Your Consent

In certain cases, we may request your explicit consent to collect, use, or share your information.

How We Share Your Personal Information

We may share your information with:
  • Affiliates: Our subsidiaries for purposes consistent with this Privacy Policy.
  • Service Providers: Vendors who assist with operations, such as order fulfillment, shipping, payment processing, and marketing.
  • Advertising Partners: Platforms that help us deliver interest-based ads.
  • Third-Party Platforms: Social media or other platforms you connect to the Service.
  • Publicly Shared Content: Information you post publicly, such as product reviews.
  • Professional Advisors: Legal, financial, and other advisors.
  • Authorities and Others: Government authorities and private parties as needed for compliance and safety.
  • Business Transferees: In connection with mergers, acquisitions, or asset transfers.

Your Choices

You may manage preferences related to data collection and interest-based advertising:
  • Blocking Cookies: Adjust browser settings to remove or reject cookies.
  • Blocking Advertising ID: Mobile settings may limit the use of advertising IDs for interest-based ads.
  • Using Privacy Tools: Privacy-focused browsers or plug-ins can help block tracking technologies.
Opting out of targeted ads may reduce ad relevance, but will not eliminate ads entirely.

Solveit Cookie Policy

This Cookie Policy explains Solveit’s use of cookies on www.solveit.life  and other affiliated websites.

What are cookies?

Cookies are small data files placed on your device when visiting a website, helping us understand usage, facilitate navigation, remember preferences, and improve the browsing experience.

We may share your data with third-party advertising platforms, such as TikTok Pixel, to enhance our marketing efforts and to deliver personalized ads. This includes tracking user interactions on our site and using the data to optimize ads and improve performance.
Orders may be canceled for a full refund before they are processed or shipped. Once an order has been packed or fulfilled, cancellation may no longer be possible.